PRIVACY POLICY
TORBAY values the strong relationships that we have with our residents, clients, and volunteers. All personal information that we collect is handled sensitively and securely, with proper regard for privacy and in accordance with the requirements of Australian laws.
TORBAY is committed to ensuring you:
- understand your rights to information privacy
- understand our policy and practice on the management of personal information
- know how to access or amend any of your personal information contained in our records.
Collection and Use of Your Personal Information
Whether you are a resident, client, or volunteer of TORBAY’s services, you will be asked to supply certain information such as contact details, personal and health details.
The purpose and intended use of this information will be clearly explained to you at the time it is collected.
When using information TORBAY follows these principles:
- Information provided will be used primarily for the provision of services to you by TORBAY and for the development of TORBAY services to you. This information will not be disclosed to third parties without your express consent. Sensitive information including your racial or ethnic origin, religious belief or affiliation, criminal record (unless required by law) or health information will not be collected without your express consent.
- Non-identifying information may be aggregated for statistical and other purposes. Information may be used for purposes permitted, required or authorised by law.
Consent
It is our practice to seek your consent to use or disclose your personal information. Your consent to use your information for a secondary purpose will be obtained at the time of first collection. Wherever it is lawful or practicable, individuals will have the option of not identifying themselves.
Access to Your Personal Information
You can gain access to your personal information. This access may be subject to some exceptions allowed by law, such as legal proceedings. Should the situation arise you will be told the reasons why the information is not available to you.
Your initial request for information should be made to the service who first collected it. You can make your request either verbally or in writing. It may not always be possible to supply the information immediately. You will be advised at the time of application when the information should be available.
If at any time we change the Privacy Policy, we will post those changes on our website so you are kept fully informed.
Privacy Officer
For more information about the management of your personal information please contact the Privacy Officer on (07) 4125 0682 or Administration Office (07) 4125 0800.
Your Legal Rights
Your rights are set out under the Privacy Act 1988, which is an Act of the Commonwealth Parliament. These rights are explained in detail by various publications made available by the Privacy Commissioner, which may be accessed at